We want your experience with Playmonks.com to be as perfect as possible. We understand that occasionally you may have to return something to us for a variety of reasons.. If you need to exchange it for the same item, send us an email at karthik@playmonks.com and send your item to: #MIG - 540, Ground Floor, Road No 1, KPHB Colony Phase II, Hyderabad, Telangana - 500072

For a full refund or exchange, the item must be returned in its original condition. Below are a few extra details to keep in mind, to make sure you get your refund.

• Products must be returned in original packaging without removing the covers, tags, labels and Boxes.
• Rackets must be returned completely unused and must have the plastic wrap on the handle and cannot have any ball fuzz on the strings or scrapes on the bumper guard.
• Shoes must be in brand new condition. You should use the same box your shoes were shipped in to return them.
• Apparel items must be returned unworn and unwashed with the original tags still attached.
• Bags, Strings and Accessories must be returned unused and with their original package and labels.

Playmonks.com reserves the right to reject any return request if the product package is opened or the product looks used and is not in its original packaging. Make sure that the product is video recorded while taking the delivery and opening the package.

We strongly recommend that you use an insured and recorded delivery service for returns and retain your proof of sending, as we will not accept responsibility if the parcel is lost or damaged in transit.

For all refunds we will refund the amount with a playmonks.com coupon of the same value which can be redeemed in a period of one year or we will issue them a cheque.

Please contact our customer service personnel before going ahead with any return. They will guide you regarding the rules, applicability, process and logistics. Customers need to produce the original invoice and the items should be returned in their original packaging.

Cancellation policy:

If the customer chooses to cancel the order before the product is shipped, he will be entitled to a 100% refund. In case the product is shipped then the policy as mentioned above will be applicable.